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Norwalk: 911 Dispatchers Overpaid According To City


by turfgrrl


November 23rd, 2007 · 34 Comments

Nothing like having a City employee ratcheting up the billboard trash talking before implementing a new policy change. These guys really should pay attention to what not to do before a big football game. From The Hour:

Jim Haselkamp, city director of personnel and labor relations, said he recognizes the dispatchers have a stressful job but added they are well compensated for it — among the highest-paid in the state with base salaries ranging from $44,072 to $62,018 this fiscal year.

Haselkamp said the dispatchers’ beef with their contract is about money, not stress.

“I’m a little skeptical that it has anything to do with stress because they certainly don’t have problems working at time and a half,” he said. “From my perspective, we’ve been overpaying them.”

Veteran dispatchers Mike Devaney, Billy George, Eric Giddiens and Jim Wrinn, who have been at their jobs for about a decade each, said in a recent interview that they have been caught in a power struggle between police and fire departments that the powers-that-be would rather not acknowledge.

And it makes matters far worse, the dispatchers said, that they face a tougher schedule in the near future.

Starting Jan. 1, the city will reduce the extra day off the dispatchers now get bi-weekly — the same schedule police officers have, with a third day off every other week to compensate for required weekend and holiday work at regular pay — to every third week as agreed in their most recent contract.

The dispatchers said they got a raw deal in that contract because they belong to the Department of Public Works union, Local 2405, and were only 17 among more than 100 who work elsewhere.

Not only will the new schedule be logistically problematic, according to the dispatchers and police Lt. Mike King, who heads the combined dispatch center, but it will shrink the number of “stress days” that the dispatchers say they need badly.

The goal of combining police and fire dispatch, an effort started under former Mayor Alex Knopp, was to increase efficiency and public safety, said Mayor Richard A. Moccia. In 2006, civilian supervisors began taking over to put more police officers on the street — namely five as of Dec. 1, when the fifth civilian supervisor will start.

Prior to the combination of the police and fire dispatch centers in fiscal year 2003-04, the two centers were spending together a total of $1,357,184, according to a spreadsheet compiled by city Finance Director Tom Hamilton’s staff.

This year, combined dispatch has a budget of $2,139,653, including funding for 19 dispatchers, five supervisors and an emergency management deputy director. Hamilton noted that wage increases in contract settlements and added staff impacted the increase, which was presumably offset in part by a reduction in police overtime due to the freed officers.

Note that the combined dispatch services were run at about $800k less than now. I hope Noelle Frampton asked what the police and fire overtime for the same two periods was and is, because I betcha they didn’t go down.

What we have here is another failure of the Knopp administration to a) actually save the city any money b) actually understand what the policy impact would have on real people and c) failure to recognize that the management, as in the respective chiefs of the both departments are incapable of managing a combined workforce because they can’t even manage their own departments effectively. Mayor Moccia will have his hands full trying to get his chiefs to work this out and improve morale here.

And lastly, if Haselkamp was so worried about someone being overpaid he might want to look at Norwalk Museum curator Sue Gunn.

source: The Hour, Dispatchers struggle with more than stress Workers feel contract is unfair, criticism unwarranted, by Noelle Frampton, November 23, 2007

Tags: In the News · Norwalk

34 Responses so far “Norwalk: 911 Dispatchers Overpaid According To City”


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  • 1 Anonymous // Nov 23, 2007 at 8:52 am

    You can’t run a city with smoking mirrors forever.

    When the city wakes up and realizes we have a problem and not just with dispatchers it will be a start.

  • 2 anonymous // Nov 23, 2007 at 11:20 am

    I agree with your points about Haselkamp learning to keep his mouth shut, but really, TG, how many years does Knopp have to be out of office for you to stop playing the “blame Knopp” game? This has been under Moccia’s watch for two years now - your blind spot towards Moccia won’t allow you to hold him accountable for anything…

    Blame knopp, blame knopp, blah, blah, blah…

  • 3 NFD Supporter // Nov 23, 2007 at 11:34 am

    What TG said was that Knopp made the decision for the combined dispatch. Isn’t that a fact? Isn’t she raising the question whether it is working and saving us money? Why do you #2 feel obligated to defend Alex without first addressing those questions? If anything TG said it was Rilling and McCarthy at blame here. You’re showing a bigger blind spot. Thank you TG for posting on this issue and raising awareness. The dispatchers got a raw deal and too many people in power think its all about them.

  • 4 Anonymous // Nov 23, 2007 at 12:42 pm

    One would have to look at the federal grants and what they did to help disect the dispatchers. It all seeemed like a great deal once we could put what one or two officers on the street?

    The city is in for a roller coaster ride wait and see, if you think it was bad with Knopp lets see how bad its going to get with Moccia.

    There is always two sides to every story I imagine my kids will live long enough to read the other on this one.

    I think we all support the NFD but not all know what the deal is, news sources need to report more than rumor,

    lets blame the ast chief , then the see The Hour step up to plate and report from an in depth stance.

    there is no blind spot we all have to work with the Dick until his term is done.

  • 5 Anonymous // Nov 23, 2007 at 12:50 pm

    Always a good link to follow when there are issues with the fire dept.It would seem if Knopp was a problem then why the concern for the here and now with the current mayor with the NFD?

    The Norwalk Roller coaster seeing it from the other side

    http://www.local830.org/

  • 6 anonymous // Nov 23, 2007 at 1:27 pm

    Maybe Moccia can fix the deal with the dispatchers the same way he fixed the deal with the NFD…

  • 7 turfgrrl // Nov 23, 2007 at 5:13 pm

    anonymous #2: There are some decisions that Alex Knopp made that have been absolute disasters. Why shouldn’t I attribute the blame where it belongs? Anyone that has combined departments in order to achieve operational efficiency and costs savings has to factor in the personnel involved. Alex Knopp touted this is a a way to save taxpayer money and downplayed the implications of the decision. I’d like to see Moccia demand more of his two chiefs, but I’ll guess we’ll all see how this all plays out.
  • 8 Anon // Nov 23, 2007 at 8:01 pm

    Moi is a Republican but me thinks that the Mayor needs to do what he can to give the Firefighters overtime parity with the PD.

  • 9 The Coach // Nov 24, 2007 at 4:52 pm

    What the Hour failed to report, and Jim Haselkamp failed to mention, is that the Dispatchers took a $4,000 pay CUT in the last contract. His figures in the Hour are wrong.

  • 10 The Coach // Nov 24, 2007 at 4:58 pm

    The Hour also failed to mention that the civilian “Supervisors” are making more than the Norwalk Police officers they replaced. Once you account for THAT overtime bill, you will begin to understand the frustration of the dispatchers after taking a pay cut and the threat of working more hours.

  • 11 Anonymous // Nov 24, 2007 at 6:16 pm

    seems facts are always left out of mix when there is a problem, why is that?

    It sheds light thanks “The Coach”

  • 12 MIGHTY OAK // Nov 28, 2007 at 11:50 am

    STAMFORD IS POSTING JOBS FOR DISPATCHERS THAT START AT$54,000,MAYBE NORWALK DISPATCHERS WHO START AT $44,000 ARE NOT AS OVERPAYED AS MR HASELKAMP WOULD HAVE PEOPLE BELIEVE.

  • 13 The Coach // Nov 28, 2007 at 6:34 pm

    The new schedule is the real problem. No one has brought up the fact that it leaves gaps that have to be covered by overtime hires. How a schedule that requires bringing in Dispatchers at overtime rates saves the City money is a question that needs to be answered.

  • 14 mighty oak // Nov 29, 2007 at 5:29 pm

    THE COACH SHEDS LIGHT YET AGAIN!!

  • 15 Anonymous // Nov 29, 2007 at 5:37 pm

    The coach is correct and this is a rediculous fix to a huge problem. It is ending up causing dissention in the office and is costing the city more money than it is worth. Looks like Hasselkamp just isn’t getting what’s good for Norwalk. Maybe his job description should be re read by him and maybe some needs to evaluate what he is doing to city employee moral. This is not the first and won’t be the last problem that arrises from his decision making.

  • 16 Umpire // Nov 29, 2007 at 10:47 pm

    First of all, let us all give due, where’s due. The dispatchers are one of the most critical links to public safety. Oftentimes it is easy to focus on the flashing lights but the dispatchers are our unsung heroes and certainly deserve and is proper to demand recognition of their professionalism and dedication. We all appreciate the candor from our coach. Overtime, those that get it, those that don’t, those that get too much, is clearly an issue that needs more transparency along with competitive fair contracts that boost morale. We also need leaders from our community to take on these important issues with vigor to resolve these long simmering issues are community faces and has faced for some time. Each and every one of us needs to put on our new years resolution list to stay informed and get involved.We can make things better when we work together.

  • 17 shopper girl // Nov 30, 2007 at 1:39 am

    How much $ does Haselkamp make for his mon-fri 8-4pm job? I think he might be overpaid. Has he ever stepped foot in the dispatch center on a busy Sat night , in the middle of the summer when it’s 95 degrees at 11 pm? Or even on Christmas day? Probably not because he is home with his family!

  • 18 Anonymous // Nov 30, 2007 at 8:53 am

    #16 I realize you are trying to bat for the dispatchers but as long as this poorly run city maintains the course we are all screwed.

    We as a city rent a fire station and in no way does any fire dept is well served when they themselves are not in charge of their radio.

    Bring in someone from Ny city and get NY city type response? I don’t think so.

    Norwalk get up this morning and look in a mirror the problem started with you if you didn’t vote.

  • 19 Anonymous // Nov 30, 2007 at 8:57 am

    someone has to die before change is accepted. I guess even there it takes how many kids to die in Norwalk before change is considered?

  • 20 Mr Greenpeace // Nov 30, 2007 at 11:35 am

    something to think about when you might think there is good money in any job.

    some they say firefighters are over paid as well, in this case the guys in Bridgeport hadn’t even got out of their truck

    BRIDGEPORT — Four firefighters were injured Wednesday when a Lexus sedan plowed into the side of their firetruck on the city’s East End.

    The firefighters — Capt. Luis Rivera, 53; the driver, Pumper Engineer Stephen Kapitancek, 48; Frank Norris, 58; and Jose Torres, 41 — were taken to Bridgeport Hospital for treatment of minor injuries and later released.

    The sedan’s driver, identified by police as Donna Cella, 44, of Lindberg Drive, Trumbull, is charged with failing to obey a stop sign. She refused medical attention, police said.

    She reportedly told investigating officers she was lost and hit the firetruck after “barely stopping” for the sign at Sixth Street and Connecticut Avenue.

    The firetruck was traveling west on Connecticut Avenue about 9:30 a.m., returning from an accident call, when Cella collided with it.

    “They were traveling at the speed limit without lights or siren when the truck was hit,” said Assistant Fire Chief Dominick Carfi. “The driver of the car didn’t appear to make any effort to stop.”

    Cella hit the fender of the firetruck just below the driver’s door, pushing the side of the truck into the wheel.

    Carfi said the impact caused the firetruck driver to lose control and the truck knocked down a traffic sign and a decorative light pole before coming to rest at an angle with the sidewalk.

    “Fortunately, the firefighters were wearing seatbelts, or their injuries could have been much more serious,” Carfi said.

    The frame of the firetruck was bent, and damages could run as high as $50,000, he said.

    The front of the Lexus caved in and the airbags deployed, but Cella waved off firefighters and emergency personnel as they approached her car.

    “I’m fine, I’m fine. I just want to get to work,” she said, punching numbers into a pink cell phone. “I’ll go to the hospital later, but right now I just got to get to work.”

    Police closed off a two-block stretch of Connecticut Avenue as they began to investigate the accident.

    “I was just in a hurry to get to work in Westport, but I have a good solid car, thank God,” Cella said. “I just wish they would hurry up because I really have to get to work.”

    A few minutes later a taxi pulled up to the scene and Cella announced that her ride had arrived.

    Police eventually allowed Cella to continue on her way in the taxi, pending the investigation. Her car was towed from the scene

    didn’t seem close enough for our news outlets to carry this or news worthy take your pick

  • 21 Anonymous // Dec 11, 2007 at 9:34 pm

    this was in todays Hour,thought it deserves a post
    In response to the
    article of Nov. 23,
    titled, “Dispatchers struggle
    with more than stress.”
    Jim Haselkamp’s response to
    our complaints is one more
    example of his failure to comprehend
    the unique and stressful
    nature of the dispatcher’s
    job and his disregard for the
    welfare of city employees. His
    comment, “From my perspective,
    we’ve been overpaying
    them,” does not mention that
    our base salary is now $4,000
    less than that quoted in The
    Hour, since Mr. Haselkamp
    began deducting a day’s pay
    every three weeks since the
    beginning of 2007.
    Who wouldn’t be stressed taking
    a pay cut, wondering if he
    was going to be able to pay his
    monthly bills? The dispatch center
    is manned 24 hours a day,
    seven days a week. The month
    of December has 93 “work days”
    that require four dispatchers
    each. Due to understaffing and
    vacations, 51 spots need to be
    filled by hiring off-duty dispatchers
    to work during the holiday
    season.
    These dispatchers have families
    and a home life. These openings
    need to be filled. Who
    would Mr. Haselkamp have dispatch
    the calls and answer 9-1-1
    if we didn’t work? When our
    shift is over, who replaces us? If
    there is no one, do we just get
    up and leave the 9-1-1 phones
    and radio unmanned?
    Now a new schedule is being
    forced on an already stressed
    group — a schedule that does
    not fully staff the dispatch center,
    and will actually add more
    overtime hires. Further adding
    to this situation, they now look
    forward to more than 16 weeks
    between “weekend” off days.
    How do you balance your job
    and home life when the city personnel
    director makes it harder
    and harder to spend time with
    your family?
    This schedule not only adds
    stress, it actually increases the
    city’s budget. This is a true
    lose/lose situation for everyone
    concerned, including the taxpayers.
    This new schedule will
    lead to more sick time, more
    hires and a bigger budget.
    All this added to what is
    already the most stressful and
    maybe the most critical job in
    the city. Norwalkers have to be
    concerned that the people
    answering 9-1-1 calls are mentally
    and physically rested and
    ready to do his or her job,
    because lives are on the line.
    It is time for Mayor Moccia,
    the police and fire chiefs, and
    the Common Council to work to
    correct this unjust and dangerous
    situation.
    Jim Wrinn, Mike Devaney,
    Nap Chenard, Billy George,
    Jonathan Williams, Eric
    Giddiens, Richard Reynolds,
    Eva Guiterrez, David Jendrick,
    Donate Falzolgher, Bob
    Wilhelm, Marty Diamond, Joe
    Adams, Paul Veiser
    Norwalk police and
    fire di

  • 22 Anonymous // Feb 26, 2008 at 5:09 pm

    can we now expect some savings if when the new center opens in Bridgeport?

    Rising off Pequonnuck Avenue in the city’s South End, a new, 911-emergency operations command and dispatch center is designed to serve 14 towns in the corridor from Stratford to Stamford in the event of terrorist attack, emergency or natural disaster.

    This was a question over a year ago why hasn’t the city teamed up with others for a regional center? Can we know put more officers on the street and less with dispatch?

    I’m sure the mayor will have some thoughts on all this the Ct post has covered the story now when can Norwalk hear about some of the benefits from this multi million dollar package?

    Moccia, who attended, said there will be a ripple effect of improved safety throughout the region.

    “All of our cities will be safer,” he said.

    So lets hear sometthing on safer streets in Norwalk we have been waiting for this kind of press conferance for years.

    Most who were there in Bridgeport thought this was a way to test the waters for higher office elavation in Hartford is much higher.

  • 23 Anonymous // Feb 26, 2008 at 5:13 pm

    The entire story is in the Ct post or online the local paper always delivering yesterdays news the next day. The article was written by TONY SPINELLI

    it all can found

    http://www.connpost.com/localnews/ci_8363174

  • 24 just curious // Mar 4, 2008 at 10:51 am

    The emergency notification system, approved by the Common Council last year, costs roughly $60,000 to install and $5,000 to maintain each year. Homeland Security funds will cover the costs

    that was in todays The Hour

    The Common Council recently approved spending $91,649 in Homeland Security grant money to pay for a one-year contract to install Connect-CTY, a mass notification system that uses the Internet to dial and send thousands of voice and e-mail messages in minutes.

    The city’s contract with NTI Group of Sherman Oaks, Calif., includes unlimited messages to 35,000 households and businesses for $70,000 a year, a deal locked in for five years with an annual choice to cancel.

    that was in todays The Avocate

    2003-04, the two centers were spending together a total of $1,357,184, according to a spreadsheet
    This year, combined dispatch has a budget of $2,139,653,

    Hamilton noted that wage increases in contract settlements and added staff impacted the increase, which was presumably offset in part by a reduction in police overtime due to the freed officers.

    Moccia added funding for three officers after being elected in 2005 to his first two-year term, and five officers returned to patrol after the combined dispatch center was civilianized last year. This was dec 10 of last year.

    so with all the figures we have been given we are or are not expecting a savings on the overtime with the police budget?

    We do or don’t have police officers working the 911 center any more?

  • 25 Anonymous // Mar 13, 2008 at 3:51 pm

    Anyone get their emergency call? Talk to a dozen people today no one got that test call and they all checked the calls coming in and no one got one.

    The Common Council recently approved spending $91,649 in Homeland Security grant money to pay for a one-year contract to install Connect-CTY, a mass notification system that uses the Internet to dial and send thousands of voice and e-mail messages in minutes.

    The city’s contract with NTI Group of Sherman Oaks, Calif., includes unlimited messages to 35,000 households and businesses for $70,000 a year, a deal locked in for five years with an annual choice to cancel.

  • 26 Anonymous // Mar 13, 2008 at 8:52 pm

    anyone didn’t get their call ? I just went back and looked no one from Norwalk ever called my house and left a message. But it was said there were troubles wonder what the deal was.

  • 27 Anonymous // Mar 13, 2008 at 9:52 pm

    Editorials calling for an salary raise for Mayor who is currently the 300th highest paid city employee - I have no problem with that in principle. Whether a higher salary is going to attract better Mayoral candidates is unclear. Clinton was paid $ 200k, GW is currently paid $ 400k. What the editorial writer is omitting, because it is taboo to talk about in Norwalk, is it really necessary to pay police or mid-level education administrators $ 175-200k a year? When the RE market and tax base implodes the next couple of years - Norwalk is in for a rude awakening - there is no room to raise property taxes - people are already hurting because of Washington’s mismanagement of the economy and a $ 2 Trillion dollar unnecessary war.

  • 28 Anonymous // Mar 13, 2008 at 10:19 pm

    No doubt we need to raise the bar for the mayors position. But for now with the existing mayor S&H Green stamps may be the way to go. A higher salary must bring in more talent as you said we are in for a rude awakening.

  • 29 anonymous // Mar 14, 2008 at 7:08 am

    I got a very professional recorded call about the test of the system. Very good; very informative. My phone number is listed so maybe could not call unlisted numbers…

  • 30 Anonymous // Mar 14, 2008 at 9:50 am

    I heard about the call my house my mothers house is listed in the phone book hers has been the same number for years but no call.My sister got a call so 1 out of 3 Is ok.

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