Posted on 03 June 2010.
By Bruce Kimmel
Reading the comic strip “Dilbert,” by Scott Adams (May 28, 2010) reminded me of the Norwalk Public School System. The strip goes like this:
In the first panel, Wally, an engineer always looking for ways to avoid work, tells the Boss, “I’m exhausted from all the basic research I’m doing.”
In the next panel, Wally turns to Dilbert and states, “It’s too bad that the value of my work won’t be quantifiable for another ten years.”
In the final panel, the Boss tells Wally, “I’d like to see your lab report.”
Wally responds with a question, “So… The new rule is that we write down stuff?”
Reading the strip reminded me of the recent scandal that focused on the hiring of service providers for children with autism. After weeks of stonewalling FOI requests from a variety of sources, including the parents of autistic children, it turned out there was no paper trail of what actually happened. In fact, it wasn’t even clear who was supposed to sign off on the bogus timesheets and payments.
Despite the seriousness of the scandal, it reflected a basic Dilbertian axiom, not to mention a basic rule of law: You can’t violate policies and procedures that do not exist.
To follow this line of reasoning further: If Central Office departments are allowed to devolve into a quagmire of inconsistent, conflicting, amorphous, or even non-existent procedures and policies, it becomes next to impossible to figure out who is to blame for whatever takes place in the school system. Thus, it becomes extremely difficult to determine how a substitute teacher can be removed from one school because of bizarre behavior only to be later assigned to another school, at which the same type of behavior soon surfaced again. And the long delay in addressing a situation in which high school students were put in harm’s way is even more inexplicable.
There are generally two types of tactics used to protect and perpetuate these types of Disorganizations. The first is to call in a lawyer who specializes in prolonging – in the name of protecting against potential litigation – these types of messes. These lawyers are good at providing conservative, narrowly conceived, and occasionally contradictory legal advice designed to either stop everything in its tracks and/or allegedly protect the system from a one-in-ten-thousand-chance lawsuit five or ten years down the road. The second is the time-honored tactic of ignoring conflict of interest concerns in order to appoint a member of the Disorganization to conduct an Investigation. Why not? Who better to navigate their way through the quagmire than someone familiar with its vagaries?
For those who prefer Kafka to Scott Adams (I like them both and, in the name of full disclosure, I should admit that I’ve always admired Dagwood and his office pals), imagine the proverbial water cooler somewhere in Central Office. Further imagine some highly paid Department Heads plotting ways to protect their broken system. Dollars to donuts they would focus on the budget, whose axe is their greatest fear.
The great Protector of the Disorganization, the equivalent of the Dilbertian Boss, is the Superintendent. And true to form, every budget season, when the public is clamoring, even pleading, that cuts not be made in the schools, the Superintendent steps to the microphone and announces that Central Office Administrators will not be cut. Consider the actions of Corda and Nast, when each was faced with the prospect of cutting roughly five million from a Board of Education approved operating budget.
Several years ago, the BOE – me included, I am sad to say, but that was before I stopped trusting the Protector of the Disorganization – approved a 7.8% increase in spending. The Board of Estimate quickly reduced it to a 3.8% increase. At the time, the city was scrambling to find all the lose change it could in order address flooding problems in various neighborhoods that were causing major personal and financial hardship to Norwalk residents.
Faced with the prospect of reducing the budget by about $5 million, the Protector of the Disorganization boldly announced – in what was obviously a game of bluff with the city – that Administrators, especially his buddies on the third floor of City Hall, would not be cut. Instead, the reductions would have to come from the Hinterlands, those unfamiliar areas of Norwalk where the schools are located. The Protector repeatedly disseminated a list of programs that students and their parents dearly love, and threatened to cut them if the BET did not rescind the 3.8% directive.
But the Protector’s bluff was called. The BET did not blink. And lo and behold, the following year not a single program had been cut. Employing some sort of fiscal magic, enough money seemed to materialize out of nowhere. And, of course, the Disorganization was protected. In fact, because of retirements and natural attrition, not a single person actually lost their job in the entire system.
A few years later Nast – an Interim Protector but clearly someone who took the same Professional Development courses as Corda – also faced the need to find $5 million to reconcile the budget. He set out to protect the Denizens of the Disorganization by announcing that Central Office department heads could not be cut because they were the ones who had to implement and monitor mandates from the state. And, bluff time once again, he laid out a list of cuts that would have to be made in the Hinterlands.
This past April, clearly fighting a losing battle, the Interim Protector produced a one-page document that delineated ways to reconcile the budget. The Denizens were not mentioned, but among the expendable programs was what used to be considered a budgetary trump card: All-day Kindergarten. No comment necessary.
But the Disorganization now faces an additional threat: Scandals. When the Scandals surfaced, the Interim Protector moved quickly and announced that the Denizens had done their jobs well and, by implication, that they should not be held accountable. A few days later, despite his initial proclamation, he announced that one of the Denizens would begin an Investigation of the situation. Finally, a few days after that, the lawyers stepped in and, not surprisingly, stopped the Investigation cold. Kafka would love it.
Irony of ironies: In this day and age, when Accountability is the buzzword when it comes to teachers and students, how come these types of Disorganizations and their Denizens are getting what amounts to a free pass?
Scott Adams picked the wrong venue when he created “Dilbert.”
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